ScrapRight Software made key personnel and tech moves in preparation for its growth projection.
On pace to eclipse 120 new locations this year alone, ScrapRight’s leadership has been in overdrive, enhancing its hosting infrastructure, improving code and adjusting personnel positions to ensure that the company is well equipped to continue its growth and ability to support the massive influx of new customers.
Key upgrades on the technical side include the decentralization and optimization of ScrapRight’s hosting solutions along with the plug and play capabilities of hardware components via ongoing advances in their IoT agents.
Randy Davis is the new director of IT and support, leading a team of talented support techs. With nearly a decade of ScrapRight tech and customer support experience and a heavy customer centric approach, Davis envisions his support center outpacing all of ScrapRight’s short term and long term projections, offering several support channels. Along with Davis, customer service specialist Kathy Rosario has also bolstered the team. Having served in the medical and tech industries for both the U.S. and Latin America, she is providing bilingual support.
Published in the October 2021 Edition
